Seller Guidelines

Shop Policy

Our marketplace is tailored to unlock your potential and steer you towards success. Partner with us, and together we’ll turn challenges into opportunities.

• Sellers must provide true, accessible and honest information such as product description, contact details, social media links, logo etc.
• Claysphere don’t allow to use other seller’s store name, logo, banner, images, unique designs and claysphere will not be accountable for any IPR , copyright related  disputes related shop name, logo, banner designs etc… used in the website and the seller will have to take responsibility on such issues.
• Sellers are responsible for protecting customer’s personal information at any scenario.
• Claysphere always love to emphasize the words “handmade & unique” aloud. Sellers are requested to be very clear on these words and always keep in mind while displaying products.
• Seller will be solely accountable for any complaints, issues related to the quality and usability of products sold, and the seller will have to resolve the complaints, return & exchange etc… as suggested by management of claysphere.
• Sellers are strictly prohibited from displaying and selling products which is by Gov. of India or any authority under GOI. And any such attempt will be a policy violation of claysphere and the same can lead to “BAN” from claysphere.
• Sellers will be solely accountable for any allergy or side effects by using health/beauty products which are sold on claysphere. We insist sellers to follow standards prescribed by authorities and have necessary quality checks and certifications before selling such products. Also please display any allergic related information on product description.
• Claysphere will not be responsible if product doesn’t meet the expectation of the buyer in terms of quality or effectiveness.
• Sellers are strictly prohibited from displaying personal contact information like contact number or email id anywhere in the shop space including banners. Also requested to stay away from displaying misleading or fake information, product features, effectiveness usage etc.
• Claysphere has sole right to make timely amendments on the seller guidelines, commissions and all other internal policies when the situation demands. The changes will be communicated to all sellers on registered email before implementation.

Products

We prioritize a holistic approach, ensuring every aspect of our operations is optimized for peak performance of your store.

• All products for sale listed in claysphere must be handmade or a craft item or a vintage item. 
• We always recommend to display your own products or the products in your custody.
• Use your own product images and don’t use images of other sellers or websites.
• For customization works, seller can use their own product images for reference and if doing so, seller should clearly mention the same thing in the product description.
• Claysphere don’t allow to sell items if seller was not involved in drafting and designing the item.
• Reselling of other seller’s items is not allowed in claysphere marketplace.
• We don’t support dropshipping. We always recommend to display your own products or the products in your custody. Any customer complaints, issues or financial loss related to such transactions (any kind of dropshipping or similar method) will be solely the responsibility of the seller
• Sellers must ensure that the product dispatched to the buyer is not differing from the product displayed in the shop in terms of color, quality, size, price etc. Any possibility of mere difference in color, size, dimensions are to be clearly mentioned with product description while displaying the product
• Sellers are requested to fix reasonable price for their products and always look forward for those buyers who always value the product as you value them.

Shipping, Returns and Cancellations

Our policies are are meticulously designed to boost confidence among the customers with a focus on strategy to attract more sales.

• For every shop, shipping and return policy are set by claysphere support team by default. Each seller is requested to read the same and make changes if necessary, based on the nature of the products. (Eg: expected delivery time, return &exchange period…etc.). Seller is not making any changes in the default policy means, they are obliged to follow the same.
• Seller have to mention normal delivery time of all products in description.
• Each seller is requested to fulfill orders on time in order to keep best user rating of the shop also to gain subscribers for the shop.
• In case of any damages happened to products due to improper packing of shipment, seller will be responsible for the loss and seller should replace/refund against it.
• If you are unable to complete an order, you must notify the buyer and cancel the order at the earliest time.

Customer Service

Behind every challenge lies an opportunity for unparalleled assistance. We understand the intricacies of your needs and are committed to providing prompt assistance every step of the way.

• Seller must provide great customer service by timely response to the queries in polite and professional manner.
• There is a dedicated window provided for buyer-seller communication. Sellers are requested to use only the same feature and not to share personal mobile number or email IDs or any other contact details that leads to sales out of our marketplace.
• Sellers are requested to address all queries and concerns from buyers through buyer-seller communication window on time.